FAQ

Frequently Asked Questions

📦 Orders & Shipping

How do I know my order has been shipped?

Once your order is dispatched, you’ll receive a confirmation email and SMS with your tracking details. You can also check your order status anytime from My Account → Orders.

How long does delivery take?

Orders are typically delivered within 2–5 business days across the Philippines. Delivery times may vary based on your location and courier availability.

Can I change my shipping address after placing an order?

Address changes are possible only before the order is shipped. Please contact our support team immediately if you need an update.

💳 Payments

What payment methods do you accept?

We accept credit/debit cards, GCash, Maya, and other secure local payment options for a smooth checkout experience.

Is it safe to shop on Zenska.ph?

Absolutely. All transactions are protected with encrypted payment gateways to ensure your data stays private and secure.

🔁 Returns & Refunds

What is your return policy?

You can request a return within 7 days of delivery if the product is damaged, defective, or incorrect.

How do I request a refund or exchange?

Log in to your account, go to your order history, select the product, and submit a return or exchange request with images and reason.

When will I receive my refund?

Refunds are processed within 5–7 business days after the return is approved.

👩‍💻 Account & Support

Do I need an account to place an order?

Creating an account is recommended for easier tracking, faster checkout, and exclusive offers — but guest checkout is also available.

How can I contact Zenska.ph?

You can reach us via the Contact Us page or email us at contact@test.nexumindia.com

Still have questions?

If you didn’t find what you were looking for, feel free to reach out — our team is always happy to help you make the right beauty choices.

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